Our Work

Reconsidering How We Engage Customer Loyalty

Reconsidering How We Engage Customer Loyalty

The phrase ‘customer loyalty’ is indeed a buzzword these days, as retailers scramble to figure out how best to earn and retain shopper loyalty. But the concept is age-old and is contained in the word ‘customer’ itself, which was originally defined as “one who...
Insights Into The Future Of Retail

Insights Into The Future Of Retail

May 2017 marked our 30th anniversary working with clients based in Mexico, Central America, and South America. As part of our celebrations, our Managing Partner Vince Guzzi spoke about future consumer and shopper trends and their potential impact on retailing not just...
Creating Frictionless Retail Experiences

Creating Frictionless Retail Experiences

In a 2017 consumer survey measuring retail experiences across physical, omni-channel and pure online retailers, Amazon gained top billing despite lacking a strong physical retail network. Retailers with strong physical chains have often touted the key strengths of...