Our Thinking

Creating Frictionless Retail Experiences
Blog

Creating Frictionless Retail Experiences

In a 2017 consumer survey measuring retail experiences across physical, omni-channel and pure online retailers, Amazon gained top billing despite lacking a strong physical retail network. Retailers with strong physical chains have often touted the key...

20/20 Grocery Retailing – The Store
Blog

20/20 Grocery Retailing – The Store

Our last blog posting detailed key trends that will increasingly impact grocery retailers. In short, the increase in co-shopping in households – in particular the increasing role of male household members in grocery shopping – together with the shift...

20/20 Grocery Retailing – The Shopper
Blog

20/20 Grocery Retailing – The Shopper

The last few years have seen major changes in the ways that consumers shop for groceries. Grocery chains focusing on either premium or extreme value options have seen growth in market share and store traffic, while mass traditional supermarkets are...