Our Thinking
Foresight Inspires Insight – Watt Vision Mexico
Are we in a retail evolution or revolution? The answer comes down to the level of preparedness that retailers have committed or will commit to in order to shield themselves from change. Regardless, this will demand the need to “think differently” because the next...
From Standardization to Personalization – the new frontier of QSR
The modern day quick-service restaurant (QSR) landscape has been shifting for some time. An entire industry built on standardization and hyper efficiency is now being expected to address the changing consumer who is demanding a wider variety of offerings tailored to...
Make Way for Gen Z: Influencing Fashion Retail and Beyond
The late September announcement that fashion retailer Forever 21 was declaring bankruptcy and closing its Canadian and U.S. stores has been met with varied reactions. Could it mark the beginning of the end for fast fashion? Are young people doing more of their...
Is ROX the New ROI?
Like all businesses, retailers need to pay close attention to measuring the ROI of their spending decisions. But since the relationship shoppers have with brands is hopefully long-term, it is becoming increasingly important for retailers to look beyond a simple ROI...
Self-checkouts: Here to enhance, not replace
Remember when shoppers started being asked to fill their own bags at the grocery store checkout? This new task struck many as a major inconvenience, if not just wrong. Weren’t shoppers paying for a service as well as a product? To boot, ditching designated baggers...