Our Thinking
Insights Into The Future Of Retail
May 2017 marked our 30th anniversary working with clients based in Mexico, Central America, and South America. As part of our celebrations, our Managing Partner Vince Guzzi spoke about future consumer and shopper trends and their potential impact on...
Creating Frictionless Retail Experiences
In a 2017 consumer survey measuring retail experiences across physical, omni-channel and pure online retailers, Amazon gained top billing despite lacking a strong physical retail network. Retailers with strong physical chains have often touted the key...
The Role Of User Experience Design In Retailing
User experience design, or the process of enhancing satisfaction by improving the usability, accessibility, and pleasure provided in the interaction, is a staple element of the design of mobile apps, websites and digital experiences. It is less often...
20/20 Grocery Retailing – The Store
Our last blog posting detailed key trends that will increasingly impact grocery retailers. In short, the increase in co-shopping in households – in particular the increasing role of male household members in grocery shopping – together with the shift...
20/20 Grocery Retailing – The Shopper
The last few years have seen major changes in the ways that consumers shop for groceries. Grocery chains focusing on either premium or extreme value options have seen growth in market share and store traffic, while mass traditional supermarkets are...